TESTIMONIAL: NZ Transport Agency

“NZTA had made a commitment to identify and act on road user insights, however we needed a process to connect a wide range of customer and operational data, and to mine it for insights and turn it into real initiatives.  The Navigators worked with a cross functional team over a series of workshops to conduct analysis, experience mapping, and rapid idea generation.  The result was a set of customer centric initiatives and process improvements that is helping us drive greater value out of the data collation and insight generation process.”

Mark McCann
Customer Development Manager